Refunds & Returns

We hope you are happy with your recent purchases, however if you’d like to make a return, we are happy to offer a full refund on all products bought within 28 days of receipt, providing the goods have not been used or damaged. All goods returned will only be accepted if they are returned in their original packaging, with labels attached and in a clean and dry condition. Please note there are some items which can not be exchanged or refunded (unless faulty) due to being perishable or for health and safety or hygiene reasons. This includes animal feed, animal health products and protective clothing. Please contact us if you are unsure.

Our Returns Policy

  • You can return any items bought in-store or online within 28 days of receipt.
  • All returns costs are the responsibility of the customers, unless the item is faulty or incorrect.
  • Unless the item(s) are faulty or incorrect, a full refund does not include the initial postage charge.
  • Items can be returned in-store or to any BATA Country Stores free of charge – Please note refunds cannot be given at BATA Country Stores. You will be refunded once the items have arrived to Robinsons Equestrian.
  • All items must be returned in the original packaging (where possible). Labels MUST be attached.
  • Please ensure all items are carefully packed to prevent any damages in transit.
  • We strongly recommend using a tracked service and obtaining proof of postage when returning any items. We are unable to hold responsibility for any lost or damaged parcels.
  • All refunds will be processed within 5 days of us receiving your return.

Faulty or Damaged Items

If you have received a faulty, damaged, or incorrect item, or your order has not been delivered beyond the final estimated delivery date, this must be reported to us within 48 hours by contacting or 01653 697442.

We will refund any postage costs that occur for returning faulty, damaged or incorrect items (proof of postage must be obtained).

Please don’t hesitate to get in contact with us before returning any items.

Returns Address

Please return to the following address and mark ‘RETURNS’:

Robinsons Equestrian,

Norton Road,


YO17 9RU.


Please find a downloadable version of our Returns Form below.

Download Returns Form